Effective Date: July 4, 2025
Last Updated: July 21, 2025
Please review these Terms carefully as they serve as an enforceable contract between us and contain important information about your legal rights, remedies, and obligations.
IF YOU LIVE IN THE UNITED STATES, BY AGREEING TO THESE TERMS, YOU AGREE TO RESOLVE ALL DISPUTES WITH INNOVATE TO ELEVATE, LLC IN SMALL CLAIMS COURT OR THROUGH BINDING INDIVIDUAL ARBITRATION ONLY, AND YOU WAIVE THE RIGHT TO PARTICIPATE IN ANY CLASS ACTIONS AND TO HAVE CLAIMS DECIDED BY A JURY, AS EXPLAINED IN THE DISPUTE RESOLUTION SECTION.
Innovate to Elevate, LLC (“I2E,” “we,” “us,” or “our”) has a mission to improve lives through learning. We provide on-demand online training, instructor-led group training, live virtual courses, and one-on-one training and mentoring services. We consider our courses the best way to offer valuable educational content to our users. We need rules to keep our platform and services safe for you, us, and our learning community. These Terms apply to all your activities on the I2E website and related services (“Services”).
We also provide details regarding our processing of personal data in our Privacy Policy, which is incorporated by reference into these Terms.
By using our Services, you consent to communications about your browsing activities being sent from you to third parties who provide services to I2E.
You need an account for most activities on our platform. Keep your password secure, because you’re responsible for all activity associated with your account. If you suspect someone else is using your account, let us know by contacting us via guidance in Section 12 of these Terms. You must have reached the age of majority in your state to use I2E.
You need an account for most activities on our platform, including to purchase and access content. When setting up and maintaining your account, you must provide and continue to provide accurate and complete information, including a valid email address. You have complete responsibility for your account and everything that happens on your account, including for any harm or damage (to us or anyone else) caused by someone using your account without your permission. This means you need to be careful with your password. You may not transfer your account to someone else or use someone else’s account.
You may not share your account login credentials with anyone else. You are responsible for what happens with your account and I2E will not intervene in disputes between users who have shared account login credentials. You must notify us immediately upon learning that someone else may be using your account without your permission by contacting us via guidance in Section 12 of these Terms.
Users must be at least 18 years of age to create an account on I2E and use the Services. If you are younger than 18 but above the required age for consent to use online services where you live (for example, 13 in the US), you may not set up an account, but we encourage you to invite a parent or guardian to open an account and help you access content that is appropriate for you. If you are below the age of consent to use online services, you may not create an I2E account or use the Services, regardless of parental or guardian assistance or consent. If we discover that you have created an account that violates these rules, we will terminate your account.
You can terminate your account at any time by contacting us via guidance in Section 12 of these Terms. Check our Privacy Policy to see what happens when you terminate your account.
When you purchase access to a course or other content, whether through on-demand training, instructor-led group training, custom corporate training, live virtual courses, or one-on-one training and mentoring, you are receiving a license from I2E to access and use the content solely for your personal, non-commercial, educational purposes. Content is licensed, and not sold, to you. This license does not give you any right to resell the content in any manner or share it with others who have not purchased access.
Corporate training licenses are non-transferable and limited to the specific employee participants designated at the time of delivery of the course or time of purchase for on demand training. Corporate clients may not redistribute materials to non-participating employees without separate licensing agreements.
In legal terms, I2E grants you a limited, non-exclusive, non-transferable license to access, view, and use the content for which you have paid all required fees, solely for your personal, non-commercial, educational purposes, in accordance with these Terms. All other uses are expressly prohibited. You may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content unless we give you explicit permission to do so in a written agreement signed by an authorized I2E representative.
We generally provide ongoing access to purchased content subject to the limitations set forth herein. However, we reserve the right to revoke any license to access and use of any content at any point in time in the event where we decide or are obligated to disable access to the content for any of the following reasons:
YOU ACKNOWLEDGE AND AGREE that the technology training industry is subject to rapid and continuous change, and that courses which are current and relevant at the time of purchase may become obsolete due to factors beyond I2E’s control. Your purchase grants you access to content in its then-current form, and I2E bears no obligation to update, modify, or replace content that becomes outdated, nor to provide refunds, credits, or alternative content when access is revoked pursuant to this section. The relevance and currency of content at the time of your initial purchase constitute the full extent of I2E’s performance obligations regarding content viability.
This license terminates automatically upon any breach of these Terms by you, and I2E may, in its sole discretion, terminate your access immediately without notice for any violation of these Terms.
When you make a payment, you agree to use a valid payment method. If you aren’t satisfied with your content or training, I2E offers a refund policy for content purchases under certain conditions.
The prices of content and training services on I2E are determined by us and may vary based on the type of service (on-demand content, instructor-led group training, live virtual courses, or one-on-one training/mentoring). We occasionally run promotions and sales for our content and services, during which certain offerings may be available at discounted prices for a set period of time. The price applicable to the content or service will be the price at the time you complete your purchase.
If you are a customer located in a jurisdiction where use and sales tax, goods and services tax, or value added tax is applicable to digital services or online training, we will collect and remit applicable taxes to the proper tax authorities as required by law. Depending on your location and the applicable tax regulations, the price you see may include such taxes, or tax may be added at checkout. For customers located in Tennessee, our hosted on-demand training services are generally exempt from state sales tax as professional educational services, though other applicable taxes may apply.
You agree to pay the fees for content and services that you purchase, and you authorize us to charge your debit or credit card or process other means of payment for those fees. I2E works with payment service providers to offer you convenient payment methods and to keep your payment information secure. When you make a purchase, you agree not to use an invalid or unauthorized payment method. If your payment method fails and you still get access to the content or services, you agree to pay us the corresponding fees within 30 days of notification from us. We reserve the right to disable access to any content or services for which we have not received adequate payment.
If the content or training you purchased is not what you were expecting, you can request a refund within 30 days of your purchase, subject to the following conditions:
No refund is due to you if you request it after the applicable time limit has passed.
Content rendered obsolete or disabled pursuant to technology changes, third-party dependencies, or content lifecycle management as described in Section 2 shall not entitle you to any refund, as such changes are inherent risks in technology-based training that are acknowledged at the time of purchase.
I2E also reserves the right to refund customers in cases of suspected or confirmed account fraud. To request a refund, contact us via guidance in Section 12 of these Terms. If we believe you are abusing our refund policy, we reserve the right to deny your refund, restrict you from future refunds, ban your account, and/or restrict all future use of the Services.
I2E or our partners may offer gift codes and promotional discount codes (“Codes”) to customers. Codes provide discounts applied at checkout and are subject to the specific terms, conditions, and restrictions set forth at the time of issuance. Code terms may include, but are not limited to, expiration dates, minimum purchase requirements, eligible content restrictions, single-use limitations, and application to base pricing rather than promotional or sale pricing.
Codes are non-transferable, non-refundable, and have no cash value. Codes may not be combined with other promotional offers unless expressly permitted. I2E reserves the right to modify, suspend, or terminate any Code at any time without prior notice. Codes obtained through unauthorized means, including but not limited to fraud, reproduction, or distribution in violation of these Terms, are void and may result in account suspension or termination.
Upon expiration or exhaustion of a Code’s discount value, the Code becomes invalid and may not be redeemed. I2E bears no responsibility for expired, lost, or stolen Codes. The discount amount applicable to your purchase shall be the amount in effect at the time of checkout completion, calculated against the applicable base or promotional price as specified in the Code terms.
For Codes issued by third-party partners, additional terms and restrictions imposed by such partners may apply. I2E disclaims any responsibility for partner-issued Code terms, availability, or performance.
You may only use I2E’s Services for lawful purposes and in strict compliance with these Terms. You are solely responsible for all content that you submit, post, or upload to our platform, and such content must comply with applicable laws and respect the intellectual property rights of others. I2E reserves the right to suspend or terminate accounts for violations of these Terms or applicable law.
You may not access or use the Services or create an account for any unlawful purpose. Your use of the Services and conduct on our platform must comply with all applicable federal, state, and local laws and regulations. You are solely responsible for knowledge of and compliance with all laws and regulations applicable to your use of the Services, including but not limited to laws governing online conduct, data privacy, intellectual property, and professional training requirements in your jurisdiction.
As a student using I2E’s Services, you may post questions, submit assignments when requested, and provide reviews of content. All submissions must be your original work or properly attributed content used with appropriate authorization. You may not:
When you submit content to I2E, you represent and warrant that:
You retain ownership of content you submit, but grant I2E a non-exclusive, worldwide, royalty-free license to use, display, and distribute your content solely for the purpose of providing the Services.
I2E employs various technologies, including artificial intelligence systems, to enhance the learning experience. You acknowledge that:
Given that I2E’s training curriculum focuses on AI technology implementation and usage, students are expected to utilize AI systems as specified in course materials and assignments. However, students must use AI tools in accordance with the specific parameters and ethical guidelines established for each training module.
I2E maintains sole discretion in interpreting and enforcing these Terms. We may, without prior notice and at our sole discretion:
Grounds for account termination include, but are not limited to:
Upon termination, I2E may delete your account and associated content, and you may be permanently barred from accessing the Services. Previously submitted content may remain accessible on the platform for operational or legal compliance purposes.
I2E respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA) and applicable trademark laws. If you believe content on our platform infringes your intellectual property rights, you may submit a written notice to I2E containing the following information:
Submit DMCA notices by contacting us via guidance in Section 12 of these Terms and specify this is DMCA related in your message.
All users must respect the intellectual property rights of others. Unauthorized use of copyrighted materials, trademarks, or other protected content constitutes a material breach of these Terms and may result in immediate account termination and legal action.
All courses, training materials, curricula, methodologies, assessments, video content, written materials, software code examples, and other educational content provided through I2E’s Services (“Proprietary Content”) are the exclusive intellectual property of I2E and are protected by United States copyright law, trademark law, and other applicable intellectual property statutes.
The limited license granted to you under Section 2 of these Terms does not convey any ownership rights in Proprietary Content. You are expressly prohibited from:
Enforcement and Remedies: Violation of I2E’s intellectual property rights constitutes a material breach of these Terms subjecting you to immediate account termination, legal action for damages, injunctive relief, and recovery of attorney’s fees and costs. I2E reserves all rights to protect its intellectual property through available legal remedies under federal and Tennessee state law.
Digital Rights Management: I2E may employ technical protection measures, including but not limited to digital watermarking, access controls, and usage monitoring, to protect Proprietary Content. Any attempt to circumvent, disable, or interfere with such measures violates the Digital Millennium Copyright Act and these Terms.
You retain ownership of all content that you submit, post, or upload to I2E’s platform (“User Content”). By submitting User Content, you grant I2E a perpetual, worldwide, non-exclusive, royalty-free, transferable license (with the right to sublicense) to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content in any media format or distribution method, whether now known or hereafter developed.
User Content includes, but is not limited to:
You specifically authorize I2E to utilize your User Content for business and marketing purposes, including but not limited to:
I2E reserves the right to edit, modify, reformat, or adapt your User Content as necessary for business purposes, including but not limited to:
By submitting User Content, you represent and warrant that:
You acknowledge and agree that:
While you may request removal of specific User Content from the platform, the license granted herein shall survive such removal and continue in perpetuity for content that I2E has incorporated into marketing materials, course content, or other business applications prior to your removal request. I2E reserves the right to maintain archived copies of User Content for legal compliance and business continuity purposes.
You acknowledge and agree that your use of I2E’s services, including all online on-demand training, instructor-led group training, live virtual courses, and one-on-one training/mentoring (collectively, the “Services”), is entirely at your own risk. I2E provides an educational platform that delivers training content and facilitates learning experiences, but we make no warranties regarding outcomes, results, or the suitability of our content for your specific needs or circumstances.
While I2E maintains editorial control over our training materials and course content, we provide educational information for general instructional purposes only. We do not guarantee the reliability, validity, accuracy, completeness, or currentness of any content, information, or materials provided through our Services. The training content demonstrates AI technology capabilities and provides hands-on instructional guidance but may not be applicable to every individual use case or technical environment.
You acknowledge that:
I2E makes no representations, warranties, or guarantees regarding any specific outcomes, results, or benefits you may achieve from participating in our training programs. The effectiveness and success of implementing AI technologies demonstrated in our instructional content depends upon numerous factors that are beyond I2E’s control and outside the scope of our training services, including but not limited to:
You expressly acknowledge that results from AI technology implementation are inherently variable and dependent upon factors outside I2E’s control. Any success or failure in achieving desired outcomes from the AI tools and techniques demonstrated in our training programs shall be solely your responsibility.
You acknowledge that I2E’s artificial intelligence training content is provided for educational and instructional purposes and reflects current AI technologies and capabilities as of the date of instruction. Given the rapidly evolving nature of artificial intelligence technology, you understand and agree that:
You assume full responsibility for evaluating the current applicability, legality, and appropriateness of any AI tools, techniques, or implementations demonstrated in our hands-on training programs before applying them to your specific use case.
When participating in group training sessions, live virtual courses, or one-on-one mentoring, exercise caution regarding the personal and business information you choose to share. While I2E maintains professional standards and confidentiality practices, you are responsible for:
Participants in group training sessions agree to maintain confidentiality of other participants’ shared business information and proprietary details.
Our Services may include references to or links to third-party websites, tools, resources, or services that are not owned or controlled by I2E. We are not responsible for:
You should review the terms of service and privacy policies of any third-party sites or services before use.
You acknowledge that our online training platform and digital services may be subject to:
While I2E implements reasonable security measures and maintains backup systems, we cannot guarantee uninterrupted access to our Services or absolute protection against all technological risks.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, I2E, ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO YOUR USE OF THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY AND EVEN IF I2E HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
You agree to indemnify, defend, and hold harmless I2E and its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:
BY USING OUR SERVICES, YOU EXPRESSLY ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO ASSUME ALL RISKS ASSOCIATED WITH YOUR PARTICIPATION IN I2E’S TRAINING PROGRAMS AND USE OF OUR PLATFORM. YOU VOLUNTARILY ASSUME ALL SUCH RISKS AND WAIVE ANY CLAIMS AGAINST I2E RELATED TO SUCH ASSUMED RISKS, TO THE FULLEST EXTENT PERMITTED BY LAW.
All right, title, and interest in and to the I2E platform, Services, and all related intellectual property are and shall remain the exclusive property of I2E and its licensors. This includes, without limitation:
The I2E platform and Services are protected by United States and international copyright, trademark, patent, trade secret, and other intellectual property laws. No license or right is granted to you by implication, estoppel, or otherwise under any intellectual property rights owned or controlled by I2E, except for the limited rights expressly granted in these Terms of Use.
All training content, including but not limited to course materials, instructional videos, presentations, handouts, exercises, demonstrations, and related educational materials, constitute proprietary and confidential information of I2E. You acknowledge that such materials contain valuable trade secrets and proprietary methodologies developed by I2E.
You are granted a limited, non-exclusive, non-transferable license to access and use the training materials solely for your personal educational purposes in connection with your enrollment in I2E’s training programs. This license does not permit you to:
You may not use the I2E name, trademarks, logos, domain names, or other distinctive brand features without I2E’s prior written authorization. Any unauthorized use of I2E’s intellectual property may result in immediate termination of your access to the Services and may subject you to legal action for trademark infringement and unfair competition.
Any feedback, suggestions, ideas, comments, improvements, or other input (“Feedback”) you provide to I2E regarding the Services shall be deemed non-confidential and non-proprietary. By providing Feedback, you hereby assign to I2E all right, title, and interest in such Feedback and agree that I2E shall be free to use, disclose, reproduce, license, distribute, and exploit such Feedback without any obligation or compensation to you.
You may not engage in any of the following activities while accessing or using the I2E platform and Services:
7.6.1 Unauthorized Access and Security Violations
7.6.2 Intellectual Property Violations
7.6.3 Platform Interference and Misuse
7.6.4 Content and Communication Violations
I2E reserves the right, but has no obligation, to monitor use of the Services and to investigate violations of these Terms of Use. I2E may take appropriate legal action, including but not limited to removal of content, suspension or termination of user accounts, and referral to law enforcement authorities, for any activity that violates these Terms of Use or applicable law.
I2E respects the intellectual property rights of others and expects users to do the same. If you believe that content available through the Services infringes your copyright, you may submit a notice pursuant to the Digital Millennium Copyright Act by contacting us via guidance in Section 12 of these Terms.
All rights not expressly granted to you in these Terms of Use are reserved by I2E. No implied licenses are granted under these Terms of Use.
These Terms constitute a legally binding contract between you and I2E, containing important legal provisions that protect both parties and clarify our legal relationship.
By registering for, accessing, or using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree to these Terms, you must immediately cease all use of our Services and may not register for or access any I2E training programs.
These Terms, together with any policies, agreements, and additional terms referenced herein, constitute the complete and exclusive agreement between you and I2E regarding your use of the Services, superseding all prior negotiations, representations, or agreements relating to such subject matter, whether written or oral.
Any version of these Terms provided in a language other than English is furnished solely for convenience. In the event of any conflict between the English version and any translation, the English language version shall control and govern.
If any provision of these Terms is determined to be invalid, illegal, or unenforceable under applicable law, such provision shall be deemed severed from these Terms, and the remaining provisions shall continue in full force and effect. Any invalid provision shall be replaced by a valid, enforceable provision that most closely approximates the intent and economic effect of the invalid provision.
THE SERVICES AND ALL CONTENT, TRAINING MATERIALS, AND RELATED INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. I2E HEREBY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
I2E makes no representations or warranties regarding:
You acknowledge that your use of the Services is entirely at your own risk. I2E reserves the right to modify, suspend, or discontinue any aspect of the Services at any time without prior notice.
I2E shall not be liable for any failure or delay in performance under these Terms that is due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, civil unrest, government actions, labor disputes, power failures, internet service provider failures, or cyberattacks affecting our platform or third-party AI services referenced in our training programs.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, I2E’S TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100) OR THE TOTAL AMOUNT YOU HAVE PAID TO I2E IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT SHALL I2E BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO:
This limitation applies regardless of the legal theory upon which such claim is based, including breach of contract, tort (including negligence), strict liability, or otherwise, and even if I2E has been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless I2E and its officers, directors, employees, agents, and affiliates from and against any and all third-party claims, demands, actions, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or relating to:
Your indemnification obligations shall survive termination of these Terms and your use of the Services.
These Terms of Use and any disputes arising out of or relating to these Terms or your use of the Services shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of laws principles.
You hereby consent to the exclusive jurisdiction and venue of the state and federal courts located in Tennessee for the resolution of any disputes arising under these Terms. You waive any objection to such jurisdiction and venue on the grounds of inconvenient forum or otherwise.
You agree that any claim or cause of action arising out of or related to your use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or it shall be forever barred. This limitation period begins to run on the date you first knew or should have known of the facts giving rise to the claim.
All notices, requests, and other communications between you and I2E must be in writing and shall be deemed properly given when:
I2E may provide notices to you via email, through the platform interface, or by posting notices on our website. You are responsible for keeping your contact information current.
These Terms do not create any partnership, joint venture, employment, contractor, or agency relationship between you and I2E. You acknowledge that you are participating in I2E’s training programs as an independent student seeking educational services.
You may not assign, transfer, or delegate any of your rights or obligations under these Terms without I2E’s prior written consent. Any attempted assignment in violation of this provision shall be null and void.
I2E may assign these Terms and all rights and obligations hereunder to any third party without restriction, including in connection with any merger, acquisition, sale of assets, or other corporate transaction.
You acknowledge that your account and access to the Services are personal to you and non-transferable. All rights to your account and any associated content terminate immediately upon your death.
The following provisions shall survive termination of these Terms: Sections 5 (I2E’s Rights to Content You Share), 6 (Risk Assumption and Disclaimers), 7 (I2E’s Rights and Intellectual Property), 8.4 (Limitation of Liability), 8.5 (Indemnification), 8.6 (Governing Law and Jurisdiction), 8.7 (Statute of Limitations), and this Section 8.11 (Survival).
You represent and warrant that you are not located in, organized under the laws of, or a resident of any country or territory subject to comprehensive U.S. trade sanctions or embargoes, including but not limited to Cuba, Iran, North Korea, Syria, or the Crimea, Donetsk, Luhansk, Kherson, or Zaporizhzhia regions of Ukraine. You further warrant that you are not a person or entity listed on any U.S. government restricted party list, including the Specially Designated Nationals and Blocked Persons List, the Entity List, or the Denied Persons List.
You agree that your access to and use of the Services, including any AI training content, methodologies, or technical information provided through our training programs, shall comply with all applicable U.S. export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR), as well as all applicable international trade sanctions and embargoes administered by the Office of Foreign Assets Control (OFAC).
You acknowledge that certain AI technologies, techniques, and applications demonstrated in I2E’s training programs may be subject to export control restrictions or dual-use technology regulations. You agree not to:
If you become subject to any trade sanctions, export restrictions, or are added to any restricted party list during the term of your agreement with I2E, you must notify I2E immediately within twenty-four (24) hours. Upon such notification or discovery, I2E reserves the right to immediately terminate your access to the Services without liability and without prejudice to any outstanding obligations you may have to I2E.
Your obligations under this section shall survive termination of these Terms and your use of the Services.
Your electronic acceptance of these Terms of Use, whether through account registration, course purchase, or continued use of services, constitutes a legally binding electronic signature under the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and applicable state electronic signature laws.
I2E reserves the right to modify these Terms at any time by posting revised Terms on our website or platform. Your continued use of the Services after any such modification constitutes your acceptance of the revised Terms.
No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. I2E’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
We want to create a positive learning environment across all our training formats. Whether you’re taking online on-demand courses, participating in corporate group training, joining live virtual sessions, or working with us in 1:1 training/mentoring, we expect you to:
If you violate these Terms in a minor way, we’ll typically:
We believe in supporting your success and will work with you when possible.
We may immediately suspend or terminate your access without warning if you:
Online On-Demand Content
Corporate Group Training
Live Virtual Sessions
1:1 Training/Mentoring
During any live training (virtual sessions, group training, or 1:1 mentoring), we may remove you immediately if your behavior disrupts the learning environment. You may be allowed to rejoin future sessions if you agree to follow the guidelines.
If we terminate your access:
Upon termination of a student’s access to our services or participation in a training session, any consideration for a refund is at I2E’s full discretion.
If you believe we made an error, you can contact us via guidance in Section 12 of these Terms. within 30 days to discuss the situation. We’ll review your case in good faith.
We believe most concerns can be resolved through direct communication. If you have any issues with our training services, content, or these Terms, please contact us first through our website contact form link which you can find in Section 12 of these Terms. We’re committed to working with you to find a fair solution.
When you contact us about a dispute:
If we’re unable to resolve your concern through direct communication, you have these options:
For smaller disputes: You may file a claim in small claims court in Tennessee (where our business is located) or in your local jurisdiction.
For larger disputes: You may pursue your claim in the appropriate state or federal court.
These Terms and any disputes will be governed by Tennessee law, regardless of where you live. However, this doesn’t prevent you from filing in your local small claims court if that’s more convenient for you.
You and we agree that any claims must be brought in an individual capacity only, and not as a plaintiff or class member in any class action or group lawsuit.
Any claims relating to our services must be brought within one year of when the issue first arose, or you may lose the right to pursue that claim.
If we make changes to this dispute resolution section, we’ll notify you at least 30 days before the changes take effect through email or a notice on our website.
We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.
Changes will take effect when posted on our website with a new “Last Updated” date, except for changes to the dispute resolution section (Section 9) which require 30 days advance notice.
Your continued use of our services after changes are posted means you accept the new Terms.
If you don’t agree with any changes, you can stop using our services. However, any courses or services you’ve already paid for will continue to be governed by the Terms that were in effect when you purchased them, regardless of whether you continue using other services.
We’re here to help! If you have questions about these Terms, our training services, or need support, please reach out to us:
Primary Contact: Use our contact form at I2E Contact Us Page
Mailing Address:
Innovate to Elevate, LLC
304 Main Ave. S.
Fayetteville, TN 37334
We’ll respond to all inquiries as soon as possible. For urgent matters, please mention that in your contact form message.
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Location: Nashville, Tennessee, USA
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