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Privacy Policy

Innovate to Elevate, LLC

Effective Date: July 22, 2025

Last Updated: July 22, 2025

ACCEPTANCE AND SCOPE

This Privacy Policy (“Policy”) governs the collection, use, disclosure, and protection of personal information by Innovate to Elevate, LLC (“I2E,” “Company,” “we,” “us,” or “our”), a Tennessee limited liability company, in connection with our online training platform, educational services, and related digital offerings (collectively, the “Services”).

By ACCESSING OR USING OUR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THIS PRIVACY POLICY, INCLUDING OUR COLLECTION, U SE, PROCESSING, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED HEREIN.

This Policy applies to all users of our Services, including but not limited to: registered account holders, course participants, corporate training clients, prospective customers, and website visitors.

TABLE OF CONTENTS

  1. Information Collection and Data Categories
  2. Legal Basis for Processing
  3. Information Use and Processing Activities
  4. Information Sharing and Third-Party Disclosure
  5. Data Security and Protection Measures
  6. User Rights and Privacy Controls
  7. Cookies and Tracking Technologies
  8. Third-Party Services and Platform Integration
  9. Data Retention and Deletion Policies
  10. Account Termination and Cancellation
  11. Minors and Age Restrictions
  12. Policy Updates and Amendments
  13. Legal Notices
  14. How to Contact Us

 

1. INFORMATION COLLECTION AND DATA CATEGORIES

1.1 Information You Provide Directly

Account or Course Registration Data:

  • Full legal name, and email address
  • Professional title, company affiliation, and industry sector
  • Account credentials (username, password, security questions)
  • Professional background and skill level assessments

 

Educational and Training Data:

  • Course enrollment, progress, and completion records
  • Assignment submissions, project deliverables, and assessment results
  • Interactive session participation and engagement metrics
  • Certification and continuing education credit information
  • Learning preferences and accessibility accommodations

 

Communication and Support Data:

  • Messages submitted through platform communication channels or virtual training
  • Customer service inquiries and technical support requests
  • Feedback, testimonials, and course evaluations
  • Survey responses and market research participation
  • Email correspondence and notification preferences

 

Payment and Transaction Data:

  • Credit card, billing address and other payment method information (processed through third-party payment processors)
  • Purchase history and transaction records
  • Refund requests and payment dispute information
  • Corporate billing and administrative contact details

 

1.2 Information Collected Automatically

Technical System Data:

  • Internet Protocol (IP) address and geolocation information
  • Browser type, version, and language settings
  • Device identifiers, operating system, and hardware specifications
  • Network connection details and internet service provider information
  • Session duration, login frequency, and access timestamps

 

Usage and Analytics Data:

  • Pages visited, content accessed, and navigation patterns
  • Feature utilization and platform interaction metrics
  • Search queries, click-through rates, and content engagement
  • Course completion rates and learning performance analytics
  • Error logs and technical diagnostic information

 

Behavioral and Preference Data:

  • Content preferences and personalization settings
  • Communication channel preferences and notification settings
  • Learning style indicators and progress patterns
  • Platform customization and user interface preferences

 

1.3 Information from Third Parties

Corporate Client Data:

  • Employee information provided by employers for group training programs
  • Organizational structure and training needs assessments
  • Administrative and billing contact information
  • Performance metrics and training outcome requirements

 

Payment Service Provider Data:

  • Transaction verification and fraud prevention information
  • Payment method updates and billing address changes
  • Chargeback and dispute resolution data

 

Marketing and Analytics Services:

  • Lead generation and prospect identification information
  • Website analytics and user behavior insights
  • Social media platform integration data
  • Third-party advertising and campaign performance metrics

 

2. LEGAL BASIS FOR PROCESSING

We process personal information based on the following legal grounds:

Contract Performance: Processing necessary to fulfill our contractual obligations under our Terms of Use, including service delivery, account management, and payment processing.

Legitimate Business Interests: Processing required for our legitimate business operations, including fraud prevention, security monitoring, service improvement, and direct marketing communications.

Legal Compliance: Processing necessary to comply with applicable federal, state, and local laws, regulations, and legal obligations.

3. INFORMATION USE AND PROCESSING ACTIVITIES

3.1 Service Delivery and Platform Operations

  • Educational Services: Providing access to courses, tracking academic progress, issuing completion certificates, and facilitating instructor-student communications
  • Account Management: Creating and maintaining user accounts, processing payments, managing subscriptions, and handling billing inquiries
  • Technical Support: Responding to customer service requests, troubleshooting technical issues, and providing platform assistance
  • Personalization: Customizing learning experiences, recommending relevant content, and optimizing user interface preferences

 

3.2 Business Operations and Marketing

  • Marketing Communications: Sending promotional materials, course announcements, industry updates, and targeted advertising (subject to opt-out rights)
  • Business Analytics: Analyzing usage patterns, measuring platform performance, conducting market research, and developing new service offerings
  • Customer Relationship Management: Managing client relationships, processing feedback, and maintaining customer satisfaction metrics
  • Legal Compliance: Maintaining records as required by law, enforcing Terms of Use, and responding to legal process

 

3.3 Security and Fraud Prevention

  • Account Security: Monitoring for unauthorized access, implementing authentication measures, and detecting suspicious activity
  • Fraud Prevention: Screening transactions, verifying user identities, and preventing misuse of Services
  • Data Protection: Implementing cybersecurity measures, conducting security audits, and maintaining data integrity
  • Incident Response: Investigating security breaches, reporting incidents as required by law, and implementing remedial measures

 

4. INFORMATION SHARING AND THIRD-PARTY DISCLOSURE

4.1 Service Providers and Business Partners

We may disclose personal information to third-party service providers who perform services on our behalf, including:

  • Technology Vendors: Cloud hosting providers, database management services, and technical infrastructure support
  • Payment Processors: Financial institutions, payment gateways, and billing service providers
  • Communication Services: Email delivery platforms, customer support systems, and marketing automation tools
  • Analytics Providers: Web analytics services, user behavior tracking, and market research companies

 

All service providers are contractually obligated to maintain the confidentiality and security of personal information and are prohibited from using such information for purposes other than providing services to us.

4.2 Corporate Training and Educational Partners

  • Employer Organizations: Sharing training progress and completion data with corporate clients for employees participating in company-sponsored training programs
  • Educational Institutions: Providing certification and continuing education credit verification to accredited institutions
  • Professional Organizations: Reporting continuing education compliance to relevant professional licensing bodies

 

4.3 Legal and Regulatory Disclosure

We may disclose personal information when required by law or when we believe such disclosure is necessary to:

  • Legal Process: Respond to subpoenas, court orders, legal proceedings, or governmental requests
  • Law Enforcement: Cooperate with criminal investigations or regulatory inquiries
  • Rights Protection: Protect our legal rights, property, or safety, or the rights of our users or third parties

 

Compliance: Meet regulatory reporting requirements or industry standards

4.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, personal information may be transferred to the successor entity as part of the business assets, subject to applicable legal requirements and user notification procedures.

5. DATA SECURITY AND PROTECTION MEASURES

5.1 Technical Safeguards

  • Encryption: All data transmission and storage utilize industry-standard encryption protocols
  • Access Controls: Authentication, multi-factor authentication when applicable, role-based access permissions, and principle of least privilege implementation
  • Network Security: Firewalls, intrusion detection systems, and regular vulnerability assessments
  • Data Backup: Automated backup procedures with secure storage
  • Incident Detection: Real-time monitoring, anomaly detection, and automated threat response systems

 

5.2 Physical Safeguards

  • Facility Security: Secure office environments with controlled access, surveillance systems, and environmental controls
  • Device Protection: Endpoint security, device encryption, and secure disposal procedures
  • Document Management: Secure storage and disposal of physical records containing personal information

 

6. USER RIGHTS AND PRIVACY CONTROLS

6.1 Access and Correction Rights

  • Data Access: Request a copy of personal information we maintain about you
  • Data Correction: Request correction of inaccurate or incomplete personal information
  • Data Portability: Request personal information in a structured, commonly used, machine-readable format

6.2 Deletion Rights

  • Data Deletion: Request deletion of personal information, subject to minimal business and legal retention requirements

7. COOKIES AND TRACKING TECHNOLOGIES

7.1 Types of Cookies and Tracking Technologies

Essential Cookies:

  • Required for basic platform functionality, security, and user authentication
  • Cannot be disabled without impacting service availability

 

Analytics Cookies:

  • Used to understand user behavior, measure platform performance, and improve Services
  • May be disabled through browser settings

 

Preference Cookies:

  • Store user preferences, settings, and customization choices
  • Enhance user experience and platform personalization

 

Marketing Cookies:

  • Enable targeted advertising, campaign measurement, and lead generation
  • Subject to opt-out controls and third-party advertising preferences

 

7.2 Cookie Management Through Browser Controls

Browser Controls:

  • Most web browsers allow users to block, delete, or manage cookies through browser settings
  • Browser-specific instructions available at browser help documentation

 

8. THIRD-PARTY SERVICES AND PLATFORM INTEGRATION

8.1 External Website Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices or content of external websites. Users should review the privacy policies of third-party sites before providing personal information.

8.2 Social Media Integration

Our Services may integrate with social media platforms for authentication, content sharing, and marketing purposes. Social media interactions are governed by the respective platform’s privacy policies and terms of service.

8.3 Third-Party Educational Tools

We may demonstrate or integrate third-party educational software and AI tools as part of our training curricula. Use of such tools is subject to their respective terms of service and privacy policies.

9. DATA RETENTION AND DELETION POLICIES

We retain personal information only as long as necessary for the purposes outlined in this policy or as required by law.

10. ACCOUNT TERMINATION AND CANCELLATION

10.1 Voluntary Account Closure

You may request account deletion at any time by contacting us via the guidance in Section 14 of this Privacy Policy. Upon account deletion, you will lose access to free member content and any purchased courses. Please note that account deletion does not entitle you to refunds for previously purchased courses.

10.2 Corporate Account Termination

Employer-Sponsored Accounts:

  • Corporate clients may terminate employee access to training programs
  • Individual employee data handled according to employment relationship terms
  • Completion records maintained for corporate reporting requirements

 

Group Training Cancellation:

  • Partial cancellations handled on individual participant basis
  • Group completion data maintained for cohort analysis
  • Corporate billing and administrative records retained per business requirements

 

11. MINORS AND AGE RESTRICTIONS

11.1 Age Restrictions

Minimum Age Requirements:

  • Users must be at least eighteen (18) years of age to create accounts
  • Minors aged thirteen (13) to seventeen (17) may access content with parental supervision
  • Children under thirteen (13) are prohibited from using Services

 

11.2 Children's Privacy Protection

COPPA Compliance:

  • We do not knowingly collect personal information from children under thirteen (13)
  • Any information inadvertently collected from minors will be immediately deleted
  • Parents may request access to or deletion of their child’s information

 

Parental Rights:

  • Parents may monitor and control their minor child’s use of Services
  • Parental consent required for minors to participate in certain features
  • Parents may request account closure and data deletion for minor children

 

12. POLICY UPDATES AND AMENDMENTS

12.1 Material Changes

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or business operations. Material changes will be communicated through:

  • Email notification to registered users at least thirty (30) days in advance
  • Prominent website notice on our homepage and Services

 

12.2 Continued Use and Acceptance

Continued use of our Services after the effective date of Privacy Policy changes constitutes acceptance of the updated terms, except where law requires explicit consent for material changes.

12.3 Policy Archival

Previous versions of this Privacy Policy are archived and available upon request for users who wish to review historical terms.

13. LEGAL NOTICES

Governing Law: This Privacy Policy is governed by the laws of the State of Tennessee and applicable federal law, without regard to conflict of law principles.

Severability: If any provision of this Privacy Policy is found to be unenforceable, the remaining provisions will remain in full force and effect.

Entire Agreement: This Privacy Policy, together with our Terms of Use, constitutes the entire agreement between you and I2E regarding privacy matters.

14: How to Contact Us

We’re here to help! If you have questions about these Terms, our training services, or need support, please reach out to us:

 

Primary Contact: Use our contact form at I2E Contact Us Page

 

Mailing Address:

Innovate to Elevate, LLC

304 Main Ave. S.

Fayetteville, TN 37334

 

We’ll respond to all inquiries as soon as possible. For urgent matters, please mention that in your contact form message.

 

Thanks for choosing Innovate to Elevate for your professional development!

This Privacy Policy is provided in English. If translated into other languages, the English version shall control in the event of any conflicts or discrepancies.

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